Job Description - Assistant Manager


Assistant Manager


Restaurant General Manager


  • Serves as the entry level assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
  • Customer service interaction and management responsibility for more than 3 people
  • Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
  • Human resource responsibilities are crew training, ongoing coaching, and feedback for hourly employees, and health and safety audits
  • Directly performs hands-on operational work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant



  • High School Degree or GED preferred
  • (1 to 2) years of supervisory experience within the food service/retail/customer service industry, including Profit & Loss responsibility
  • Ability to calculate/analyze data
  • Strong customer service skills required
  • Basic business math and accounting skills
  • Personal Computer operations preferred


  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
  • Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
  • Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Assists Restaurant Manager in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
  • Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
  • Ensures food quality and 100% customer satisfaction
  • Ensures complete and timely execution of corporate & local marketing plans